Refund policy

We want you to feel good about trying NuvaCore Restore. This policy explains how returns, refunds, and our first-tub guarantee work.

First-tub guarantee

These ingredients work by building up in your system, so we ask you to give NuvaCore Restore a real chance: one scoop daily for 35 days. If you've used it daily and don't feel a difference, email us at support@nuvaphase.com between 35 and 50 days after delivery and we'll refund your first tub to your original payment method. In most cases we won't ask you to ship anything back; we'll confirm the details with you by email.

The guarantee applies to your first order of your first tub, once per customer and per household or shipping address. It applies whether that first order was a one-time purchase or the first delivery of a subscription. If you're on a subscription and considering the guarantee, you can pause or cancel upcoming deliveries at any time (see our Cancellation Policy) so you aren't billed while you decide. We reserve the right to decline requests that show signs of abuse, such as repeat claims across accounts or addresses.

Changed your mind before finishing the 35 days? Unopened tubs can always be returned under the section below.

Returns of unopened products

Beyond the first-tub guarantee, unopened products in their original packaging can be returned within 30 days of delivery for a refund to your original payment method. Email us at support@nuvaphase.com to start a return. Return shipping is the customer's responsibility, and we recommend using a tracked service. For health and safety reasons, we can't accept returns of opened products outside the first-tub guarantee.

Damaged or defective products

If your order arrives damaged, or something isn't right with the product, contact us at support@nuvaphase.com and we'll replace it or refund it. Please include your order number and a photo if you can; it helps us make it right faster, and helps us fix the problem at its source.

Refund processing

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it can take 5 to 10 business days for the refund to appear on your statement.

Questions

Not sure whether your situation is covered? Email us at support@nuvaphase.com and we'll reply within one business day. Nothing in this policy limits any rights you have under applicable consumer protection law.